Places to pick up train tickets:
Chengdu North Railway Station(成都站), Chengdu East Railway Station(成都东站) and Chengdu South Railway Station(成都南站)
What to bring to pick train tickets up?
Your passport and your online booking number.
Railway station office time: 24 hours
So after you have booked train tickets online, how to pick them up?
To book the train tickets, you can go online there are ways of booking train tickets in China but everything will be easier if you read or speak Chinese. After you have booked the train tickets, you need to pick them up before you use the train.
In 2016, the picking up has become more difficult. You will need to go to the station and show your booking number and your passport. Normally you can pick it up before you get on the train, which means you will need to arrive at the train station earlier, normally 30 to 60 minutes. If you wish to pick up the train tickets earlier than this, you will need to go to a train station, any train station to do this. Before 2016, you can actually do this at any train ticket office, which are located at many places in a city. But now the railway administration has made this more difficult for international travelers.
In Chengdu, there are 3 stations that you can pick up your train tickets. Normally you don’t need to get to a train station too early if you want to ride the train, 30 minutes will be ok but when you are traveling and it is somewhere you are not familiar with, it is better to arrive at there earlier, for example, 40 minutes. If you also want to have time for the train tickets picked up at the train station, you can arrive there 60-90 minutes earlier, that will give you enough time. In Chengdu, there are Chengdu North Railway Station(成都站), Chengdu East Railway Station(成都东站) and Chengdu South Railway Station(成都南站) with another Chengdu West Railway Station to be open this in 2016. These places are by far (March, 2016) the only places where an international travel can pick up their train tickets.